"Efficient customer service assistance"

Having had quite a few terrible on-line shopping experiences during the lockdown with other companies , I think it’s such a relief when you can speak to a human being who is actually willing to resolve an issue and who is helpful and polite. The only reason I didn’t give 5 stars was due to Selfridges standard response to my initial query which didn’t actually answer my query. However the customer service assistant I spoke with gave a 5 star service.

"Yasmin was delightful to speak too"

Yasmin was really helpful and understanding. Her service is the best I have received from the company in years. Hold on to people like her because you don’t find many in customer services. She was polite and friendly and professional through out the call!

"Truely expected a little bit more"

Selfridges is great, service, products but I expected a little more for what it was. I bought a very expenvise perfume for 170pounds which I think is a lot! And they didnt even give me a small gift, not even a giftcard not a tester - nothing, well they packed the perfume nicely but come on, customers expect more attention