"Flawless execution. High quality clothing."

I ordered 5 separate orders in in November and December. I got everything in 3 days except for one shirt that never seemed to move in FedEx tracking. I called customer service and identified the issue. I had the shirt next the day. My wardrobe is 100% Brooks Brothers. They bend over backwards on service for me.

"I just placed an order through the…"

I just placed an order through the Brooks Brothers call center and I had the nicest customer service representative. Her name is Michelle “Shelly” Galbraith. So patient and nice . She helped out with issues I was having with my rewards. Thanks again!!

"Ordered Slacks, Got Funny Shorts"

I'd give them 5 stars, but took 1 away for sending me the wrong order. I ordered a shirt, tie, and slacks. I got the shirt, tie, and the craziest-looking shorts I've ever seen; in a size way too big. I sent an email and didn't hear back, so I got in a chat session with Justin.He and I laughed about this, because I was able to upload the pic of these shorts, which I will provide. Because the warehouse completely screwed the pooch, he's ordering me the slacks and over night'ing them to me. Now, THAT'S what I call good customer service. No fuss, no hassle. They do need to do something about their email system that doesn't respond.I typically don't like chat sessions, am not normally up this time of day, and they beat phone calls where customer/technical support gets away with saying any ole' thing in your ear. Thank you, Justin; it was great doing business with YOU!