"Excellent Customer Service"

My Keurig machine broke so I went online to try to fix it. After watching many videos and trying everything, I called Keurig to ask for help - their number was very easy to find on their website, and there was also an online chat. This makes a HUGE difference as most companies lead users to "troubleshooting" web pages that are useless, and offer zero human contact.When I called, the woman I spoke to was super courteous, bright, apologetic, and helpful. She didn't need to ask too many questions, and quickly sent a replacement machine free of charge. This makes me know that when I buy a Keurig under warranty, they are quick to replace.I only wish I had gone to the Keurig site first when googling "Keurig machine broken", instead of wasting time watching amateur videos online to fix it. Keurig should own the SEO for these searches so people don't waste time watching amateur, old product videos with mounting frustration.

"Exceptional customer service"

I was having an issue with my frother not heating up. I did everything on my end to try and fix it, but couldn't. I called customer service and spoke to JEANNIE. She was the most helpful, knowledgeable, and kind customer service person I've EVER spoken to in my life! She asked me a few questions about the machine, as usual. She made a decision about my situation that satisfied both her and I. She made this phone call delightful and stress free! I wish a lot more customer service personnel were as professional, soft spoken and kind as Jeannie was. Thank you so much!