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ASOS (USA) Reviews

Based on 30 customer reviews from our shopper community, ASOS’s overall rating is 5.0 out of 5 stars and 100% of reviewers recommend this brand. The most common issue with ASOS is around Customer Service based on a rating of 1.0.

Overall Rating

5 Stars

15
4 Stars

0
3 Stars

0
2 Stars

0
1 Stars

0

Good value

2.5
Price & Quality

3.5
Shipping & Delivery

4.5
Customer Service

2.5
Return Policy

4.5

All Reviews

Write a Review

Mildred.Wallace

01/09/2021

"Werry Quick"

Werry Quick. Thank Asos

CameronMcdonalid

01/09/2021

"Fab customer service"

The chap was very helpful and very polite

brownleopard719

01/09/2021

"Ronnie was a great help!"

Ronnie was a great help!! Got my issue all sorted out quickly!

smallpeacock424

01/09/2021

"Brilliant service from ASOS!"

Brilliant service from ASOS!

redlion264

01/09/2021

"Honest and straight to the point"

Honest and straight to the point

Alberto.Barnett

12/09/2020

"Cat was just brilliant"

Cat was just brilliant . All my issues were resolved

greencat930

12/09/2020

"Thank you mara for ur help...it was…"

Thank you mara for ur help...it was quick...

Jeanne.Crawford

12/09/2020

"Refund"

I returned a pair of faulty straighteners to yourselves over 3 weeks ago and since then have had several problems trying to get a refund back for them. I have spoken to several different people who have looked into the issue known of whom were able to fully help me. However a very friendly lady called Cat messaged me yesterday to try and resolve the problem explaining that she had issued the refund and I would see the money back in my account within 10 days. I promptly received the refund today. I would like to thank Cat once again for her great attentive service.

VickieHernandez

12/09/2020

"Top Notch Customer Service"

Top Notch Customer Service

LeonardGray

11/20/2020

"Great help when something goes wrong"

Great help when something goes wrong. Thank you for all your help

greenbutterfly802

11/20/2020

"I appreciate being able to talk to Aria. They were wonderfully concise and patient"

I appreciate being able to talk to someone when I have the time. Today, that happens to be at 11pm PST! I was able to get direction on how to recuperate my losses from broken merchandise that leaked in my package. It was a quick and painless conversation. While I have to complete the steps (get the photo to the care team) on my own time, Im glad to know what I need to do.

smallbutterfly474

11/20/2020

"Very Helpful!"

Very Helpful!

HunterCraig

11/20/2020

"Jhon from customer care was brilliant"

Jhon from customer care was brilliant. Very professional and reassuring.My issue is with delivery again, this is a common issue I have with ASOS. I have shopped with ASOS for over 4 years and love the clothing they sell. Any problems I have had has always been because of Hermes delivery service. 🙌🏼

crazylion396

11/20/2020

"I haven’t received one of my packages…"

I haven’t received one of my packages and with no doubt the customer service lady helped me through the entire process. Way to go Angela!