"I hadn't heard back about a return i…"

I hadn't heard back about a return i sent through so I used WhatsApp and got in touch with Ellie who was so helpful. Got back to me straight away once she located my order and arranged a refund. It was so nice to deal with someone so friendly and efficient and have my issue sorted immediately. Would definitely make me want to keep using boohoo especially since their customer service is so fantastic! Thanks again Ellie!

"Boot Replacement"

My new boots came in a torn box with clear scuffs on them. Since my friend ordered them for me, I didn’t have my order number. Despite this, the team was very accommodating and sent me a new pair virtually hassle free.

"I had a stain on my top but messaged on…"

I had a stain on my top but messaged on WhatsApp had a lovely service experience with Jude Misbah and ahmanna I spoke to all. 3 on one chat they was very helpful and re sent the item xx

"Quick reply on whats app and solved my…"

Quick reply on whats app and solved my issue instantly 😃

"Amazing service, issue resolved quickly"

Had a delivery which was poorly packaged (these things happen). One of my white joggers were all dirty. I went on to the live chat & spoke with Zahir. I couldn't have been any happier with the outcome. Thank you so so much, 10/10 service!

"Aamina was direct with my help and got…"

Aamina was direct with my help and got straight to the point, they were also quick to respond.

"Brendan & Henry"

Brendan & Henry! Literally solved my issue in less than an hour and got a replacement shipped out for me to arrive the next day. Very polite, helpful & easy to talk to! Great service! Thanks Lads :)

"Sent a DM regarding my undelivered…"

Sent a DM regarding my undelivered order and found Jasmin helpful, polite & she replied very fast! Thanks for your help 😊

"Megan was quick to reply to my query…"

Megan was quick to reply to my query and was very helpful

"Jubed help me with the order thanks…"

Jubed help me with the order thanks again

"Orders to Ontario Canada have been fine"

I've ordered quite a bit from them, but just 'sampled' for the first order as I didn't trust them based on all the terrible reviews. I think I've done 5 more orders. One single pair of pants didn't fit, and it was my fault. Now I've ordered tops, pants, heavy boots and coats from them. Sizing seems pretty good. Canada Post is occasionally late but coming from Europe to here seems to be a breeze, no extra charges and no tax from memory. Prices are fair for what you are getting, I do not expect anything to last 'decades' and there's even some Canadian retailers that buy from them, or their suppliers. I grabbed a few things and shot the picture, materials are actually better than average, everything has been washed and didn't shrink (I don't own a dryer however). It's too bad they have so many negative reviews. I'd suggest buying a few cheaper things to sample size or quality, like I did. But ultimately ALL the sizing has proven accurate for me.

"So happy"

Order was misplaced was actually waiting for refund but today I get my order delivery I'm so happy will buy again thank you

"Order stuff an it nexlver got delivered…"

Order stuff an it nexlver got delivered the sales yea send me it back Betty kind of them x

"Out of stock"

Sadly one of my items went out of stock after I’d purchased it and they refunded me. It came straight back in stock and I wanted to reorder it but didn’t want to be charged the delivery twice (as other items on the original order had gone through) so Kaitlin really kindly organised a gift card to cover the second delivery charge. Thank you x

"Excellent customer service"

Excellent customer service, fast respond too thank you Megan. 🥰